Crisis Support

Shasta County is fortunate to have options for urgent and emergency mental health needs. Read on to understand the difference.

emergency icon

An emergency is when a person is:

  • In severe distress and is threatening to harm themselves or others.
  • Telling you they have a plan for suicide.
  • Unable to get or use the food, clothing or shelter they need because of their mental illness.

Call 9-1-1 or go to a hospital emergency room.

Even if there is no emergency crisis, a person needs help right away if they are:

  • Hearing or seeing things that others cannot.
  • Having frequent thoughts of or talking about death.
  • Doing self-harm (cutting, biting, hitting, etc.).
  • Feeling unsafe being alone with themselves.
  • Feeling out of control.
  • Struggling to cope with everyday life.

Anyone experiencing a mental health issue or concern, regardless which insurance they have, can walk into the Hill Country CARE Center and get started on a path to wellness. Clinicians and case managers are there to provide quick, compassionate assessment and support. They can provide referrals and work with people to draft a recovery plan.

The CARE Center is located at 1401 Gold St. in Redding and is open 365-days a year, from noon – 9 p.m. Monday – Friday and 11 a.m. – 9 p.m. on weekends and holidays.
People with Partnership or Medi-Cal insurance can also go to Shasta County Mental Health, 2640 Breslauer Way, between the hours of 8 a.m. – 5 p.m., Monday – Friday, or call the 24-hour Mental Health Access line at (530) 225-5252 or 1 (888) 385-5201.

Mobile Crisis provides on-the-spot mental health services to people experiencing severe mental health challenges, such as:

  • Suicidal talk or behavior.
  • Bizarre, manic or psychotic behavior.
  • Extreme anxiety or panic.
  • Severe depression or homelessness.
  • Initiating hospitalization (5150) when appropriate.

Shasta County has two mobile crisis teams currently serving the Redding area:

The Mobile Crisis Outreach Team (MCOT) consists of a clinician and case manager. They can respond to most crisis situations where safety is not an issue. They can be contacted at (530) 238-7133 for urgent response and (530) 238-7134 for general information.

The Crisis Intervention Response Team (CIRT) consists of a Shasta County Mental Health clinician and two plain clothed law enforcement officers (Redding Police Department). They receive calls directly through 9-1-1 (SHASCOM) and can respond to situations when there is a threat of violence or substance use may be a factor.