Crisis Support

An emergency is when a person is:

• In severe distress and is threatening to harm themselves or others.
• Telling you they have a plan for suicide.
• Unable to get or use the food, clothing or shelter they need because of their mental illness.
  
  

Call 9-1-1 or go to a hospital emergency room.

Even if there is no emergency crisis, a person needs help right away if they are:

• Hearing or seeing things that others cannot.
• Having frequent thoughts of or talking about death.
• Doing self-harm (cutting, biting, hitting, etc.).
• Feeling unsafe being alone with themselves.
• Feeling out of control.
• Struggling to cope with everyday life.
  
  

Anyone experiencing a mental health issue or concern, regardless which insurance they have, can walk into the Hill Country CARE Center and get started on a path to wellness. Clinicians and case managers are there to provide quick, compassionate assessment and support. They can provide referrals and work with people to draft a recovery plan.

Mobile Crisis provides on-the-spot mental health services to people experiencing severe mental health challenges, such as:

• Suicidal talk or behavior.
• Bizarre, manic or psychotic behavior.
• Extreme anxiety or panic.
• Severe depression or homelessness.
• Initiating hospitalization (5150) when appropriate.

Shasta County has two mobile crisis teams currently serving the Redding area:

The Mobile Crisis Outreach Team (MCOT) consists of a clinician and case manager. They can respond to most crisis situations where safety is not an issue. They can be contacted at (530) 238-7133 for urgent response and (530) 238-7134 for general information.

The Crisis Intervention Response Team (CIRT) consists of a Shasta County Mental Health clinician and two plain clothed law enforcement officers (Redding Police Department). They receive calls directly through 9-1-1 (SHASCOM) and can respond to situations when there is a threat of violence or substance use may be a factor.